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 Emotional Intelligence skills are a crucial ingredient to achieving your goals.
"Emotional intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80 percent of the "success" in our lives." 
- J. Freedman
"When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion."
- Dale Carnegie 
"When you listen with empathy to another person, you give that person psychological air."
-Stephen R. Covey
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